WEBSITE AND SERVICE TERMS AND CONDITIONS for frithwifi.co.uk and all other sub domains and directories.
frithWiFi is a trading name of EASY WI-FI LIMITED 09391997.
- “You” – Means anyone using this Website or Service.
- “We” – Authorised frithWiFi representatives.
- “Website” – This website and the cloud management portal.
- “Service” – The web content filtering and WiFi scheduling service.
1 WEB SITE ACCESS
1.1 It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.]
1.2 The content filtering and WiFi scheduling service will only work with a purchased frith router and subscription.
2 USE OF WEBSITE AND SERVICE
2.2 The Service may be used by anyone who you see fit however we do not take any responsibility for anyone accessing services using your broadband or other network connection.
2.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent or the consent of the copyright owner in the case of some fonts and images.
3 SITE UPTIME
3.1 All reasonable measures are taken by us to ensure that this Website and Service is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
3.2 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
4 VISITOR PROVIDED MATERIAL
4.2 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
4.3 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]
5 LINKS TO AND FROM OTHER WEBSITES
5.1 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
5.2 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
6.1 Whilst we do take all reasonable steps to make sure that the information on this Website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.
6.2 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.
6.3 frithWiFi provide a Service and do not take responsibilty for you own network security or content. It is the responsibility of the netork owener to manage access to their network and educate network users in safe browsing practice.
6.4 frithWiFi will provide support for network hardware in the event of a physical failure. In the event of an investigation into a failure exposes tampering with the hardware or software including factory reset the customer will be liable and charged an administration fee to recover the unit.
7.1 frithWiFi will provide the network hardware selected at the time of purchase as part of the subscription to the frithWiFi service. The service subscription is a minimum of 12 months for all products and the supplied hardware remains the property of frithWiFi for the duration of the contract.
7.2 At the end of the minimum 12 months the hardware ownership and responsibility transfers to the customer.
8 EXCLUSION OF LIABILITY
8.1 We do not accept liability for any loss or damage that you suffer as a result of using this Website or Service.
8.2 The Service is provided to help protect young and vulnerable users but We do not accept responsibility for any loss or damage as a result of using the service.
9 LAW AND JURISDICTION
10 RETURNS AND REFUNDS POLICY
If you are not entirely satisfied with your purchase, we’re here to help.
10.1 Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
Note: Consultancy, design and installation services are non refundable.
To be eligible for a return, please make sure that:
a) The product was purchased in the last 30 days
b) The product is in its original packaging
c) You have the receipt or proof of purchase
d) You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
By phone number: 01442 502 285
By email: firstname.lastname@example.org
By visiting this page on our website: https://frithwifi.co.uk
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
frithWiFi T/A as EASY WI-FI LIMITED, 20-22 Wenlock Rd, London, N1 7GU
10.2 SHIPPING CHARGES
10.2.1 Shipping charges incurred in connection with the return of a product are non-refundable.
10.2.2 You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from frithWiFi.
10.3 DAMAGED ITEMS
10.3.1 If you received a damaged product, please notify us immediately for assistance.
10.4 SALE ITEMS
10.4.1 Sale items can be refunded.
10.5 DIGITAL PRODUCTS
10.5.1 We issue refunds for digital products within 30 days of the original purchase of the product.
10.5.2 We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
10.5.3 We do not guarantee that our products are fully compatible with any third-party software. We do not issue refunds if our products are incompatible with any third-party software, except for those that are specified on the page of each product.